Privacy Policy

Last updated: 7 March 2026

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1. Introduction

My Energy Metrics (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose and protect personal information when you use our website and related services.

By accessing or using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.

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2. Who we are and how to contact us

My Energy Metrics is a business that provides energy monitoring products and services to multi‑occupancy buildings.

If you have any questions about this Privacy Policy or our privacy practices, you can contact us at:

• Email: my@emetrics.com.au

• Phone: (02) 8003 5004

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3. What information we collect

The information we collect depends on how you interact with us and our website. This may include:

• Identity and contact information: name, email address, phone number, organisation, role, billing and service addresses.

• Account information (if applicable): username, password, account preferences.

• Energy and device data (if applicable): metering data, energy usage patterns, device identifiers, building or unit identifiers, configuration settings.

• Transactional information: records of enquiries, quotes, purchases, invoices and payment confirmations (payment card details are processed by third‑party payment providers and are not stored on our systems).

• Technical and usage data: IP address, browser type, device type, operating system, pages viewed, referring pages, timestamps, and other analytics information.

• Marketing preferences: your choices about receiving marketing communications from us.

We generally do not seek to collect sensitive information. If we ever need to do so (for example, where energy data is linked to life support equipment usage), we will only collect it with your consent or as otherwise permitted by law.

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4. How we collect information

We may collect personal information in the following ways:

• Directly from you when you:

  • submit a web form or enquiry

  • create or manage an account

  • request a quote or place an order

  • subscribe to our mailing list

  • communicate with us by email, phone or other channels

• Automatically when you use our website, via cookies, analytics tools and similar technologies.

• From third parties, such as:

  • building owners or managers who use our services

  • energy retailers, network operators or metering providers where you have authorised this or where permitted by law

  • service providers who help us operate our business.

If you provide personal information about another person (for example, a co‑tenant, building manager or colleague), you must ensure that you are authorised to do so and that the person is aware of this Privacy Policy.

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5. Why we collect and use your information

We use personal information for purposes including:

• Providing and operating our website, products and services.

• Setting up and managing user accounts and access permissions.

• Collecting, processing and visualising energy and metering data, and providing usage insights and reporting.

• Responding to enquiries, support requests and complaints.

• Sending important service communications, such as updates, alerts or changes to this Privacy Policy or our terms.

• Processing orders, payments, refunds and billing.

• Improving and developing our website, products and services, including through analytics and testing.

• Personalising your experience (for example, remembering settings or preferences).

• Sending you marketing communications (where permitted) and managing your marketing preferences.

• Complying with legal obligations and responding to lawful requests from regulators or authorities.

• Protecting our rights, property, systems, users and the security of our services.

We may de‑identify or aggregate data (including energy usage data) for analytics, benchmarking, research or product development. De‑identified or aggregated data is not considered personal information.

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6. Cookies and similar technologies

We use cookies and similar technologies on our website to:

• enable core functionality (such as login sessions)

• remember preferences and improve usability

• measure website traffic and performance

• help detect and prevent fraud or misuse.

You can usually control cookies through your browser settings. If you disable certain cookies, some features of our website may not function properly.

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7. Legal basis (if you serve EU/UK users)

If you offer services to individuals in the European Economic Area or the United Kingdom, we process personal data on one or more of the following legal bases:

• your consent (for example, to send marketing emails or place certain cookies)

• performance of a contract with you or to take steps at your request before entering into a contract

• compliance with legal obligations

• our legitimate interests, such as operating, securing and improving our services, provided that these interests are not overridden by your rights and interests.

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8. How we share personal information

We may share personal information with:

• Service providers and partners who help us operate our website, infrastructure, analytics, customer support, communications, payment processing and other business functions. These third parties can only use personal information to provide services to us and must protect it.

• Building owners, managers or authorised representatives where necessary to deliver our services, provide energy insights or manage access to energy data.

• Professional advisers such as lawyers, accountants and insurers, where reasonably necessary for our business and legal obligations.

• Regulators, law enforcement or other authorities where required or authorised by law, or to protect our rights, users or the public.

• Third parties in connection with a business transaction, such as a merger, acquisition, restructuring or sale of assets, subject to appropriate confidentiality protections.

We do not sell personal information.

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9. International transfers

Some of our service providers or systems may be located in, or store data in, countries other than your own. Where we transfer personal information internationally, we will take reasonable steps to ensure that it is protected in accordance with this Privacy Policy and applicable law (for example, by using contractual safeguards where required).

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10. Data security

We take reasonable technical and organisational measures to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. These may include:

• secure servers, network security controls and access restrictions

• encryption of data in transit and/or at rest where appropriate

• role‑based access to systems and data

• staff training on privacy and security.

No method of transmission or storage is completely secure. While we work to protect your personal information, we cannot guarantee absolute security.

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11. Data retention

We retain personal information only for as long as reasonably necessary to:

• provide our products and services

• fulfil the purposes described in this Privacy Policy

• comply with legal, regulatory, tax or accounting requirements

• resolve disputes and enforce our agreements.

When personal information is no longer required, we will take reasonable steps to delete or de‑identify it.

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12. Your rights

Depending on your location and applicable law, you may have rights in relation to your personal information, which may include:

• access to the personal information we hold about you

• correction of inaccurate, incomplete or outdated information

• deletion of your personal information

• restriction or objection to certain processing activities

• data portability (receiving personal information in a structured, commonly used and machine‑readable format)

• withdrawal of consent where processing is based on consent.

To exercise these rights, please contact us using the details in section 2. We may need to verify your identity before responding. Some rights may be limited where we have overriding legal obligations or legitimate interests.

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13. Marketing communications

If you subscribe to our mailing list or otherwise consent to receive marketing from us, we may send you information about products, services, offers or events that we think may be of interest.

You can opt out of marketing communications at any time by:

• clicking the “unsubscribe” link in an email; or

• contacting us using the details in section 2.

Even if you opt out of marketing, we may still send you non‑marketing communications, such as service or account notices.

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14. Third‑party websites and services

Our website may contain links to third‑party websites or services that we do not control. This Privacy Policy does not apply to those third parties. We recommend that you review the privacy policies of any third‑party sites or services you visit or use.

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15. Children’s privacy

Our website and services are not directed at children, and we do not knowingly collect personal information from individuals under 18 years of age. If you believe that we have collected personal information about a child, please contact us so that we can take appropriate steps.

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16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements or other factors. The “Last updated” date at the top of this page indicates when this Privacy Policy was last revised.

We will post the updated Privacy Policy on our website and, where appropriate, notify you by email or through the website. Your continued use of our website or services after any changes take effect constitutes your acceptance of the updated Privacy Policy.